Privacy Policy

Effective Date: July 20, 2025

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This Privacy Policy explains how BigBuilds ("we," "us," or "our") collects, uses, and protects the personal information of our clients and website visitors. We primarily operate in the US and UAE, and also serve individuals and businesses in the EU and other regions. By using our services or website, you agree to this Privacy Policy.

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1. Information We Collect

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We may collect the following types of personal information:

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  • Contact Information: Name, email address, phone number, company name, and job title.
  • Business Details: Company industry, size, location, and business goals.
  • Account Data: Login credentials for client dashboards or project portals.
  • Payment Data: Billing address and payment method details (processed securely by third-party providers).
  • Website Usage: IP address, device information, browser type, referring pages, and usage statistics (via cookies and analytics tools).
  • Communications: Messages, feedback, or inquiries sent to us.

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2. How We Use Your Information

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We use your personal information for the following purposes:

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  • To provide and improve our services
  • To communicate with you regarding projects, offers, or support requests
  • To process payments and manage contracts
  • To personalize your experience on our website
  • To comply with legal obligations (including those in the US, UAE, and EU)
  • For marketing purposes (only with your consent, where required)

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3. Legal Bases for Processing (EU/EEA Clients)

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Where required by the EU General Data Protection Regulation (GDPR):

  • Contract: To fulfill our agreements with you
  • Consent: For direct marketing or where otherwise required (you may withdraw consent at any time)
  • Legitimate Interest: For service improvement, site analytics, and fraud prevention
  • Legal Obligation: To satisfy regulatory or tax requirements

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4. Sharing Your Information

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Your information may be shared with:

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  • Service Providers: For payment processing, analytics, CRM, hosting, and communication
  • Authorized Team Members: Who need it to deliver our services
  • Legal Authorities: If required by law or to act on legal claims
  • Business Transfers: In case of a merger, acquisition, or asset sale (with notice to clients)

We do not sell or trade your personal information to outside parties for their own marketing.

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5. International Data Transfers

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As an international company, your personal data may be transferred to and stored in countries outside your own, including the US and UAE. For EU residents, we use appropriate safeguards such as Standard Contractual Clauses to ensure your data is protected according to EU standards.

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6. Data Retention

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We retain personal data only as long as necessary for the purposes stated above, for accounting/legal compliance, or as required by law. When no longer needed, data is securely deleted or anonymized.

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7. Cookies & Analytics

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Our website uses cookies and similar technologies to:

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  • Ensure proper site functionality
  • Understand user engagement and improve website usability
  • Support targeted advertising (only with consent, as required)

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You can manage cookie preferences via your browser settings and opt out of certain analytics or targeting cookies.

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8. Your Rights

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Depending on your location, you may have rights to:

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  • Access, update, or delete your personal data
  • Object to or restrict our processing of your data
  • Withdraw consent for marketing or cookies at any time
  • Request data portability
  • Lodge a complaint with your data protection authority (EU/EEA clients)

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To exercise your rights, contact us at privacy@bigbuilds.io.

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9. Data Security

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We employ industry-standard security measures to protect your personal information, including encryption, secure processing, and access controls. However, no method of online transmission or storage is fully secure.

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10. Children’s Privacy

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Our services are not intended for use by children under the age of 16. We do not knowingly collect information from minors.

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11. Changes to This Policy

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We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. We recommend reviewing this Policy periodically.

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12. Contact Us

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For questions or requests regarding this Privacy Policy or your data, contact:

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BigBuilds Privacy Team

Email: privacy@bigbuilds.io  

Dubai, United Arab Emirates

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